PRIVACY POLICY
Introduction
- Thank you for taking the time to review our Privacy Policy. At times, MTN Network Solutions (MTN NS) may
collect certain personal information about clients and visitors to websites hosted by us. Such information will
include both identifiable personal data, as well as non-identifiable personal information. Identifiable personal
information will be collected when you sign a contract for service with us, or use our website for a transaction
or subscription service. Non-identifiable information is gathered automatically when you visit our website or
those websites hosted by us, and stored for use in our system.
- The purpose of this privacy policy is to explain to clients and users what types of information we may
collect and how that information is or may be used. In most cases, we collect this information to ensure
network integrity and that we continue to provide you with the most relevant content and best possible service
that suits your needs. In some cases, we are required by law to collect personal information about clients.
Except where the law requires otherwise, we undertake to protect the confidentiality of such data.
Confidentiality
- MTN NS respects client privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our clients and users including all personal information supplied in the course of contracting with us for services.
We undertake not to sell your personal information to third parties for commercial or marketing purposes.
Collection of Personal Data
- MTN NS collects personal data about our users when you visit a website hosted by us; apply for a
service subscription; respond to a customer questionnaire and through the use of cookie technology.
We may also combine information about you that we have with information we obtain from our business partners or
affiliates.
Use of Personal Data
- MTN NS may on occasion use your personal information to contact you about promotional offers;
advise you of matters relevant to service provision and in some cases, solicit your feedback.
However, MTN NS will provide you with an option within every communication to opt out of receiving any
communications of this nature or you can contact our customer services representatives to ensure that you do
not receive such promotional information, at 0860 11 0860.
- MTN NS collects and shares aggregated user data with business partners, sponsors or other third parties
for the purposes of developing content and ensuring relevant advertising and content, such user data will
never be used to identify individual users. These business partners and affiliated companies do not have any
independent right to share this information.
- MTN NS may log the websites you visit; collect IP addresses and information about your operating system
and the type of browser you use for the purposes of network/system administration; to report aggregate
information to our advertisers, and to audit the use of our site. This data however will not be used to
identify individual users who will at all times remain anonymous.
- Any information MTN NS collects from you through correspondence with us, whether via e-mail,
telephonically or by written letter, will only be used to address the matters within that correspondence.
If this requires referring such correspondence within MTN NS or to a third party to ensure customer service,
your personal information will only be disclosed to the point necessary to address your query or concerns,
and will otherwise be kept confidential.
Public Space (Bulletin Boards, Chat Rooms and Third-Party Sites)
- Any information that customers disclose in a public space, including on any bulletin board, chat room or
any site MTN NS may host for you, is available to anyone else who visits that space. MTN NS cannot
safeguard any information you disclose there.
Site Linking
- MTN NS websites may contain links to sites that belong to third parties unrelated to us. MTN NS cannot be
held responsible for any use of your personal information arising from you disclosing personal such
information on third party sites. MTN NS cannot protect any information you may disclose on these sites and
recommends that you review the privacy policy statements of those sites you visit.
Minors
- MTN NS will not enter into a service subscription contract with a minor unless such minor has explicit
written consent from a parent or guardian to do so. MTN NS undertakes not to contact minors about promotional
offers or for marketing purposes without a parental consent.
Reservation of Rights
- MTN NS reserves the right to disclose information about clients where required in good faith, to do so
by law or to exercise our legal rights or defend ourselves against legal claims.
- MTN NS further reserves the right to share information with law enforcement to investigate or prevent
illegal activities being committed over our network.
- MTN NS reserves its rights to disclose your personal information where you have given us explicit legal
written consent to do so.
- MTN NS reserves the right to monitor user and network traffic for site security purposes and prevent any
unauthorized attempts to tamper with our site or cause damage to our property.
MTN NS reserves the right to make changes to this privacy policy or update it. Where a major change is made,
clients will be informed by e-mail notification or through a notice on our website. Clients and site visitors
bear the responsibility to ensure that they have read the changes or updates as the case may be.
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